Reference

Terms Conditions for b11

These terms govern your use of b11 — account registration, bKash Nagad Rocket deposits, withdrawal requests, game access and dispute handling. Availability depends on your local law and eligible regions; we explain the rules that apply when you open an account with us.

Account eligibilityWallet verificationWithdrawal rulesDispute resolutionRegion compliance

View Lobby Read FAQ

ACCOUNT INTEGRITY

How We Handle Accounts & Data

We keep your registration details, wallet transaction records and game history for the period required by our operating jurisdiction, then delete or anonymise them. Your password is hashed; we never see it in plain text. Cookies track your session and preferences; you can clear them from your browser settings. If you want to request a copy of your data, close your account, or ask us to delete records we are no longer required to hold, contact support with your account ID and we will process the request under our data-retention policy.

Data Retention

We store your account details, deposit and withdrawal records, and game logs for the period our jurisdiction requires, then we delete or anonymise them. You can request a copy of your data at any time through support.

Wallet Security

When you deposit via bKash, Nagad or Rocket, we record the transaction ID and amount but never store your wallet PIN or password. Withdrawals go only to the wallet you used to deposit, after identity verification.

Session Cookies

We use cookies to keep you logged in and to remember your language and currency preferences. You can delete cookies from your browser settings; doing so logs you out and resets preferences to default.

Account Changes

To update your registered name, phone number or wallet details, contact support with proof of identity. To close your account or request data deletion, send the same request; we process it under our retention policy and local law.

How These Terms Apply

b11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

b11 operates subject to the laws of the jurisdiction in which it is licensed. Your access and use of the platform depend on your local law and the eligible regions we can serve. We require that you are of legal age in your jurisdiction, that you

1
provide accurate registration details, and that you use only payment methods registered in your own name. When you deposit via bKash, Nagad or Rocket, you confirm that the wallet belongs to you and that the funds are yours to wager. We reserve the right to request
2
identity or wallet-ownership documents before processing a withdrawal; accounts that fail verification may be suspended until we receive the documents we need. All wagers are final once a round starts; we do not reverse bets placed in error unless a technical fault on our side caused
3
the error. Bonus terms, if any are active, are published separately and form part of these terms by reference. We may amend these terms by posting an updated version on this page; continued use after an update means you accept the new terms. Disputes are resolved
4
first through our support channels; if we cannot reach agreement, the matter proceeds under the dispute-resolution framework of our operating jurisdiction. We exclude liability for losses arising from your breach of these terms, from third-party service interruptions, or from events beyond our reasonable control. Your account
5
and any balance in it remain subject to these terms and to the legal framework governing our operation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us About Terms Questions

If you have a question about these terms, need clarification on a rule, or want to report an account issue, our support team is here. We handle terms queries through live chat and email — the same channels you use for wallet or game questions. Start with live chat for the fastest reply; escalate to email if the issue needs document review or senior attention.

Terms & Conditions FAQ

You need to be of legal age in your jurisdiction, provide a valid phone number and register a bKash, Nagad or Rocket wallet in your own name. We verify your identity before processing your first withdrawal.

No. All deposits must come from a payment method registered in your own name. Accounts funded from third-party wallets will be suspended until you verify ownership or refund the deposit.

Most verifications clear within one business day. If we need extra documents — ID photo, wallet screenshot — we will ask through support and review them as soon as you send them.

No. All wagers are final once the round starts. We reverse bets only if a technical fault on our side caused the error; contact support immediately if you believe that happened.

We may suspend your account, void related wagers, or withhold withdrawals until the issue is resolved. Serious breaches — fraud, multiple accounts, third-party wallet use — can result in permanent closure.

Contact support with your account ID and a description of the issue. We review it internally and reply with our decision. If we cannot agree, the dispute proceeds under the resolution framework of our operating jurisdiction.

Reference