Reference

Service Terms Eligibility Rules

We run b11 for adults in regions where the service is permitted under local law. Access depends on your jurisdiction, age verification and account compliance—this page sets out where we operate, who can use the platform, and how we handle account disputes.

Age 21+Jurisdiction-dependent accessAccount verification requiredSupport via ticket and live chat

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LEGAL ENQUIRIES

Contact Channels for Terms & Compliance

Questions about eligibility, account restrictions or terms interpretation go through our support ticket system. Live chat handles urgent account locks; email support covers document requests and dispute escalation. All channels operate in English for Bangladesh accounts.

COMPLIANCE DETAIL

How We Handle Account Data & Legal Obligations

We collect identity documents, payment records and login history to meet anti-fraud and verification requirements. Personal data is stored on secure servers and shared only where legally required—tax reporting, payment-provider compliance or law-enforcement requests. You can request a copy of your data or account closure through the support ticket system.

Identity Verification We ask for government-issued ID, proof of address and payment-method ownership before processing your first withdrawal. Documents are encrypted and reviewed by our compliance team within one business day.

Data Retention Account records, transaction logs and verification documents are kept for the period required by financial regulations and anti-money-laundering law. After closure, inactive data is deleted within ninety days unless a legal hold applies.

Payment Security bKash, Nagad and Rocket deposits are processed through encrypted gateways. We never store your wallet PIN or full payment credentials—only the last four digits and transaction reference for reconciliation and dispute tracking.

Account Restrictions We may limit or close accounts that breach our terms, fail verification or operate from restricted jurisdictions. You will receive notice via email with the reason and any remaining balance payout timeline where legally permitted.

Platform Eligibility & User Responsibility

b11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

b11 is available to adults aged eighteen and over in jurisdictions where online gaming is permitted by local law. We do not make legal determinations for your region—it is your responsibility to confirm that you are in an eligible area before creating an account or placing

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any wager. By registering, you confirm that you meet the age requirement, that you are acting on your own behalf, and that all information you provide during account setup is accurate and current. We reserve the right to request identity documents, proof of address or payment
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verification at any time. Accounts that fail verification, provide false information or breach our terms may be suspended or closed. Winnings from closed accounts are forfeited where fraud or misrepresentation is established. We process deposits via bKash, Nagad and Rocket for supported Bangladesh regions; each deposit
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is your own funds, not borrowed money, and you accept that all wagers carry risk. Withdrawals follow the same verification path—your account must match the payment method you registered. If local law changes or a jurisdiction becomes restricted, we will notify affected accounts and process pending
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balances where legally possible. Disputes are handled through our support ticket system; unresolved issues may be escalated to an independent mediator where applicable under the laws of the jurisdiction governing this agreement.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Terms & Eligibility

Adults aged eighteen and over in jurisdictions where online gaming is permitted under local law. You must confirm your own eligibility—we do not provide legal advice about your region's rules.

Government-issued photo ID, recent utility bill or bank statement showing your address, and proof that the payment method belongs to you. Upload them through the account settings panel.

No. The wallet or bank account must be registered in your own name and match the identity documents you provided during verification. Third-party deposits are rejected and may trigger account suspension.

We will notify you by email and allow time to withdraw any balance. New deposits and wagers will be blocked. Where legally required, we process pending payouts before closing access.

Open a support ticket from your dashboard and select data request or account closure. We provide a data export within seven days and process closure within fourteen days after settling any pending transactions.

File a formal dispute through the support ticket system. Include your account username, transaction reference and a clear explanation. Unresolved cases may be escalated to independent mediation where available under governing law.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoHoldem Limelight

Service Terms Eligibility Rules

Contact Channels for Terms & Compliance

How We Handle Account Data & Legal Obligations

Common Questions About Terms & Eligibility

01 Who can create a b11 account and place wagers?

02 What documents do you need for account verification?

03 Can I use someone else's bKash or Nagad account to deposit?

04 What happens if my region becomes restricted after I register?

05 How do I request a copy of my personal data or close my account?

06 Where can I raise a dispute about a suspended account or declined withdrawal?

Legal

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